Refund & Returns Policy

02. Cooling-off period

As a distance (online) sale, the Consumer Protection Act gives you 5 business days to cancel an order and return unused product in its original condition. Our 7-day window above covers this — whichever applies, you're covered.

03. Opened supplements

For safety reasons we can't accept returns on opened or partially used supplements — sealed product is how we guarantee authenticity for everyone. If something is faulty or not what you ordered, that's different — see below.

04. Faulty, wrong or damaged items

• Wrong item sent, or an item arrives damaged: tell us within 48 hours of delivery with photos of the parcel and product.
• We arrange the collection and cover the delivery cost on the replacement or refund.
• Faulty or expired product on arrival is fully refunded or replaced at our cost.

05. How to start a return

Message us on WhatsApp or email with your order number and what you're returning. We'll confirm the return, then you drop it off or hand it to our courier.

06. Refunds

• Refunds go back to the original payment method once the return is inspected.
• We process refunds within 7 business days of receiving the returned item.
• Original delivery fees aren't refunded unless the item was faulty, damaged or wrong.

07. Contact

Email admin@ironnation3.online or WhatsApp 076 108 5355 — returns are handled fast, in business hours.